Taiwan Ministry of Economic Affairs: One-stop Online Application Portal for Business RegistrationOne-stop Online Application Portal for Business Registration
Case background:
The use of modern online tools for business registration has become an international trend in e-governance. A research report by the World Bank highlighted that more employment opportunities are created by simplifying registration processes, lowering application thresholds and allowing people to set up businesses more easily. Additionally, a greater number of market players means a less monopolized market, leading to fairer competition and more stable prices. In order to reform the business registration process and improve Taiwan's rating on the World Bank global ranking, and in response to an international trend to reform the business registration process, the Taiwan Ministry of Economic Affairs has commissioned AEB to construct the "Company, Business and Limited Partnership One-stop Service Request" online portal. The online portal serves to save people time, removing the need to apply for many procedures through various agency counters. After applying through the portal, users can continue to use the site to check the status of their application.
System construction objectives and results:
With the aim to construct an integrated platform for business registration for public and corporate use, AEB will: Streamline the processes of different agencies, optimizing and automating the following procedures: company name pre-inspection, company, business and limited partnership registration applications (Ministry of Economic Affairs), business registration (Ministry of Finance), labor health insurance (Labor Bureau, Health Insurance Bureau). Applications for inter-ministerial departments can be found on one website, such as work rules inspection (Council of Labor Affairs) and company English name registration for import and export companies (the Board of Trade). Securely and legally integrate data interfaces and processes between related ministries in order to eliminate the time and paper costs of current application procedures. Integrate functions for online queries and active message notifications. After making an application through the online portal, users can check the status of their application online. The system also enables active notification services, keeping users informed on the progress and results of their application. A cumulative number of over 800,000 applications were made for the period 2011–2017, of which over 470,000 were business registrations. The increase in online applications is highlighted in the diagram below
Features of the one-stop online application platform:
A cross-agency application portal saves time and is more convenient The one-stop online application portal for business registration eliminates the need for applicants to go through many different agency websites, giving way to a more enjoyable and convenient user experience. The system removes the need to travel back and forth between different counters allowing people to save time and money on transportation costs. Users can avoid unnecessary duplication of information: After entering their information, the system automatically relays it to different agencies, eliminating the need for applicants to enter the same information more than once. Effective application process controls. The one-stop service website oversees the application process. Following application approval, the system automatically sends related information to various business agencies for pre-review. Instant notification of application status. When the one-stop service website receives information regarding the progress and results of an application, the applicant is immediately informed. Quickly and safely upload application documents through credential authentication. Applicants can upload documents using natural person certificate signatures, providing cross-browser support. Extensive online services, including: company registration, change of company registration, business registration, change of business registration, limited partnership registration, change of limited partnership registration, labor health insurance, online work rules inspection, company English name pre-inspection, import and export company registration, etc.
For more information: Email: ChinChien.Chen@aceraeb.com